1. How do I place my order?
Simply choose your style on the product page then click the “add to cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. What resolution and in what format should my photos be?
The short answer is an image with a higher resolution results in a better printed image quality. We recommend uploading photos with a pixel density (PPI) of at least 150 to ensure the quality of your photo gifts. And photos must be in JPG, JPEG or PNG format.
3. Can I preview my personalization before checking out?
At Coupleprints, we provide draft previews for all products. After clicking ‘Finish’ in the ‘Customize your design’ window, a preview of your photo gift will show up. If you are happy with the customization, select ‘Add to cart’ and you’re ready to either check out or continue shopping. And you can double-check the personalization of the items in your cart before checking out. If there is anything different from what you designed, please go back and start your personalization over.4. May I make a correction to my order customization after it has been submitted?
Be sure to double-check your customization before checking out to prevent errors and delays in production and delivery. If you’d like to make changes to your order customization, please contact our Customer Support team for further assistance at firstname.lastname@example.org
5. What kind of address should I use for shipping?
To avoid unwanted incidents such as delay, return, delivery failure, please:
- Make sure you provide the correct address at checkout;
- Use your shipping address to your residential address instead of your vocational one
6. I have a question about my order, what should I do?
Get in touch! Drop us an email at email@example.com anytime.
We're happy to answer questions about order, order modifications, shipping, returns, cancellations and pretty much anything else you can throw at us. Plus, we're nice and fun!
7. How do I change or cancel my order?
If you change your mind about your purchase, please contact us at email firstname.lastname@example.org and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 5 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (15% of your total order value) will be applied for the cancellation.
8. Where is my order
You should be able to find your order here: tracking order
9. My tracking number isn’t working?
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
10. I did not receive any confirmation email
Please check your inbox again and the spam folder for our order confirmation email.
If there's still nothing, please contact our support team so we can resend the email to you: email@example.com. Make sure to include the name on the shipping information, and anything else that might be helpful.