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Special Offer FATHERDAY22 - Get 10% OFF on Father's Day Collection
Special Offer FATHERDAY22 - Get 10% OFF on Father's Day Collection

FAQs - Replacement & Refund

1. What should I do if I receive a faulty product?

You would need to notify our support team at support@coupleprints.com within 7 days of the date of receiving your order.

In rare cases that you receive a defective, damaged, wrong item, or a printing quality issue, please send us the photo of the received item, ideally, taken on a flat surface, with the tag and error of the items clearly displayed.

Our support team will review your issue to offer the most suitable solution.

2. When will I receive my replacement?

The processing time and delivery time for the replacement will be applied the same as a normal order.

Please refer our returns and refunds policy for more information: https://coupleprints.com/pages/returns-and-refunds-policy